IT Support Specialist
We are a managed service provider, offering a dynamic environment where skilled professionals excel in delivering diverse projects and providing top-notch end-user support. As part of our team, you'll work on a variety of tasks, from user support to designing and implementing high-level infrastructure. We prioritise building strong client relationships and continuously adapt to their evolving needs.
Our team, led by passionate IT experts, is committed to sharing knowledge and helping you develop your skills. We foster a collaborative and supportive work culture, where you can grow alongside experienced professionals.
We are seeking an IT support specialist to join our managed service team in Birchwood, Warrington. In this role, you'll be responsible for maintaining and monitoring workstations, servers, network equipment, and cloud solutions. You will support clients both remotely and onsite across the Northwest, liaising with senior staff and end-users.
Required Skills:
- Active Directory (On-premise & Entra)
- Cloud - Microsoft 365 / Azure / Intune
- Microsoft Exchange
- Windows Server - DHCP / DNS / IIS / GPO / WSUS / WDS
- Windows 10 / 11
- macOS
- VMware / Hyper-V
- Provisioning network devices, configuring firewalls, switches, and routers
- VOIP systems
- Managing backups
- Patch management for 3rd party software
- Reviewing support tickets and managing through to resolution (ITIL Framework)
- Maintaining security, performance controls, and compliance
Advantageous Skills:
- Strong networking skills
- Knowledge of passive optical network technologies (GPON/XGS-PON)
- Knowledge of Unifi, Fortinet, and Aruba networking equipment
This office-based role requires a full UK driving licence and access to a car.