2 x Customer service advisors required to handle incoming calls in relation to Electoral Roll and the general election.
To provide professional and courteous customer service to LBH residents and partner organisations; actively supporting the Council's aim to resolve customer queries accurately and efficiently at first point of contact.
Calls will be on how to register, postal votes, polling stations etc.
Our international client requires an experienced Customer Relations Coordinator to join their team for a minimum period of 6 months
The role is responsible for managing and resolving difficult customer situations once escalated from the Level 2 team.
Key skills are showing empathy and understanding of the customer situation, and identifying solutions that maintain the customer's confidence in the brand whilst balancing the commercials.
To ensure complaints are dealt with and responded to within time frames and monthly targets are met.
To ensure that all duties are being carried out satisfactorily and to the required professional standard and the processing of payments and invoices as required.
Customer Service Advisor working within the telephone call centre in Adult Social Care
To provide information and advice for service users, carers and care professionals.
To work as part of a team within Bromley Assessment & Care Management Division, to provide a high quality, prompt and effective front-line service to the public and other professionals:
We are pleased to be supporting our Horley based client who are currently seeking a Customer Support Analyst to join their growing team on a 12 month fixed term contract.
This is a fantastic opportunity for someone with strong customer service experience and proficiency in Excel, as you'll be diving into data and spreadsheets regularly.