Customer Service Advisor
Dartford
8:45am-5pm Monday to Friday
Hybrid- Tues and Thurs from home
6-8 month Contract
£26,000 full time equivalent salary
Interviews to be held W/C 17th June with an immediate start
Our client, a prestigious automotive company, is seeking a Customer Service Advisor to join their team for a contract to start ASAP. As the go-to person for customer interactions, you will play a crucial role in delivering exceptional customer experiences and supporting the brand's premium strategy.
Responsibilities:
- Serve as the first point of contact for customers, handling enquiries, complaints, and general enquiries with professionalism and expert knowledge.
- Resolve customer concerns efficiently, aiming for first-time resolution and ensuring customer satisfaction.
- Manage customer data and cases through the CRM platform, ensuring accurate and timely updates.
- Proactively identify potential customer concerns and take proactive steps to address them before contact is made.
- Place outbound marketing calls to convert enquiries into test-drive leads, utilising various channels such as live chat and online platforms.
- Uphold GDPR compliance and ensure the highest regard for customer data privacy
- Collaborate with the dealer network to resolve complex customer issues and provide support for vehicle repairs
Requirements:
- Immediately available
- Excellent communication skills in written and verbal form.
- Strong problem-solving and decision-making abilities.
- Ability to work within targeted service level agreements (SLAs).
- Experience in customer service, preferably in the automotive industry.
- Familiarity with CRM systems and data management
Why join our client's team?
- Be part of a team that is dedicated to delivering exceptional customer experiences.
- Collaborate with a supportive and dynamic team to resolve customer concerns and build strong relationships with the dealer network.
- Access to ongoing training and development opportunities to enhance your customer service skills.
- Competitive salary and benefits package offered.
If you are passionate about providing premium customer service and looking for a rewarding career in the automotive industry, apply now! Don't miss this opportunity to make a difference and be the driving force behind customer satisfaction.
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