We have an exciting opportunity for a customer service advisor to join a well established orgainsation in London on an initial one month contract.
This role is a fully onsite role.
- Strong navigation and keyboard skills. Knowledge of IT software and systems - including Word and Excel
- Proven ability to communicate professionally and clearly by telephone. In a variety of circumstances and with a variety of customers. At all times m aintaining control of the conversation and a calm demeanour,
- A broad understanding of Council policies and procedures.
- Proven ability to deal with complex enquiries/issues and more demanding customers.
- Proving experience of working in a busy pressurised environment of a call or contact centre of at least a year.
- Working as a first point of contact
- Demonstrable skills of Customer Service
- Willingness to work to a rota system covering business hours 8am to 5pm.