We now have an exciting opportunity for a Helpdesk Analyst to provide 1st/2nd line service desk support to our customers assisting them with hardware and software problems via phone, email and in person within the organisation's EPoS environment.
The Analyst will also troubleshoot problem areas (in person, by telephone, or via remote access) in a timely and accurate manner, and provide assistance where required.
This includes installing, diagnosing, repairing, maintaining and upgrading all software and hardware (including but not limited to PC, terminals and printers) to ensure optimal performance.
The NET Recruit team are delighted to be working with a highly successful manufacturing company based in the Portsmouth area, who are searching for an 2nd Line IT Support Technician to join their busy and growing team.
This business has been experiencing a stable period of expansion and success in recent years and as such are looking to expand their internal support teams to ensure that all staff have access to the support, ensuring that the business can deliver a seamless service to its customers.
General
The position holder will primarily be providing 2nd line support, with the requirement for ad-hoc 1st line support when needed by the team.
The NET Recruit team are delighted to be working with a highly successful manufacturing company based in the Portsmouth area, who are searching for an 2nd Line IT Support Technician to join their busy and growing team.
This business has been experiencing a stable period of expansion and success in recent years and as such are looking to expand their internal support teams to ensure that all staff have access to the support, ensuring that the business can deliver a seamless service to its customers.
General
The position holder will primarily be providing 2nd line support, with the requirement for ad-hoc 1st line support when needed by the team.
An IT Transformation Senior Planner plays a critical role in large-scale IT transformation initiatives, focusing on the planning, coordination and management of complex projects aimed at fundamentally changing the organization's IT landscape.
This role requires a deep understanding of both technical and strategic aspects of IT transformation, as well as strong leadership and project management skills.
The 1st Line Support Analyst role is an essential role towards contributing towards excellent service and support to our customer base.
You will be the first point of contact for our customers, via the telephone, emails and tickets, and resolve issues relating to our EPOS System with efficiency and professionalism.