An IT Transformation Senior Planner plays a critical role in large-scale IT transformation initiatives, focusing on the planning, coordination and management of complex projects aimed at fundamentally changing the organization's IT landscape. This role requires a deep understanding of both technical and strategic aspects of IT transformation, as well as strong leadership and project management skills.
Key Responsibilities:
Strategic Planning & Alignment:
- Lead the development of detailed plans for Customer IT transformation initiative, ensuring alignment with the organization's strategic objectives.
- Work closely with senior leadership to define transformation goals, timelines, and key performance indicators (KPIs).
- Translate high-level transformation strategies into actionable project plans and roadmaps.
Programme & Project Planning and Coordination:
- Ownership and updating of the detailed overall Transformation plans including key milestone management across the workstreams
- Oversee the detailed planning and coordination of multiple projects within the Customer IT transformation programme, ensuring they align with overall transformation goals.
- Collaborate with project managers and teams to ensure seamless execution and integration of transformation activities across the organization.
- Ensure that project interdependencies are managed effectively and that potential conflicts are resolved promptly.
Change Management:
- Develop and implement planning change management strategies to ensure smooth adoption of new technologies and processes across the organization.
- Engage with stakeholders at all levels to communicate changes, address concerns, and build support for transformation initiatives.
- Ensure that changes are managed in a way that minimizes disruption to ongoing operations.
Risk & Issue Management:
- Identify, assess, and mitigate risks associated with IT transformation projects, focusing on minimizing potential negative impacts on the business.
- Develop and maintain a risk register, ensuring that risks are regularly reviewed and updated.
- Escalate significant risks and issues to senior management as needed, providing recommendations for resolution.
Stakeholder Engagement & Communication:
- Serve as the primary point of contact for senior internal stakeholders regarding the status and progress of IT transformation initiatives.
- On behalf of the Programme lead, prepare comprehensive plan status reports, presentations, and updates to the executive team and other key stakeholders.
- Facilitate workshops, meetings, and discussions to ensure stakeholder alignment and address any challenges or concerns
Resource Management:
- Work with resource managers to allocate the necessary personnel, technology, and financial resources to support IT transformation projects.
- Monitor resource utilization and adjust allocations as needed to ensure the effective delivery of transformation initiatives.
- Provide guidance and support to project teams to ensure they have the resources needed to succeed.
Performance Monitoring & Reporting:
- Establish and monitor KPIs and performance metrics to track the progress and success of Customer IT transformation initiatives.
- Conduct regular reviews of transformation projects to ensure they are on track and aligned with strategic objectives.
- Prepare and support detailed performance reports to senior management, highlighting key achievements, challenges and areas for improvement.
Continuous Improvement:
- Identify and implement best practices and lessons learned from previous IT transformation projects to improve future initiatives.
- Foster a culture of continuous improvement within the Customer IT transformation team, encouraging innovation and the adoption of new approaches.
Qualifications:
Experience:
- 7+ years of experience in IT project management, programme management, or a related field, with at least 3 years focused on IT transformation or large-scale IT change initiatives.
- Proven track record of successfully leading complex Consulting led IT transformation projects in large organizations.
Education:
- Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field.
- Relevant certifications (e.g., PMP, PRINCE2, ITIL, or similar) are highly desirable.
Skills:
- Deep understanding of Customer IT transformation, including cloud migration, digital transformation, and legacy system modernization.
- Proficiency in project and programme management tools (e.g., MS Project, Jira, Portfolio Management tools).
- Strong analytical and problem-solving skills, with the ability to think strategically.
- Excellent communication and stakeholder management skills, with experience presenting to executive leadership.
- Ability to manage multiple high-priority projects simultaneously and under tight deadlines.
Competencies:
- Strategic thinking with the ability to translate business objectives into actionable plans.
- Strong leadership and team management skills, with the ability to influence and motivate cross-functional teams.
- High attention to detail and a commitment to delivering high-quality outcomes.
- Resilience and adaptability in the face of challenges and changing priorities.