The First Line Team Leader is responsible for leading the team of First Line Support Analysts.
The role is responsible for the completeness and accuracy of the Shift and On-Call patterns and the general wellbeing of the First Line Team as well as other team leadership duties as defined below.
You will act as the escalation point for the First Line Team, ensuring that the team who support our clients respond to all queries and issues within defined quality and within S.L.A.
Work as part of the IT team delivering a quality 24/7 service to internal users (both at HQ and remote) and nominated customers using a variety of hardware and software products.
Provide day to day hands on technical support and management of the internal Corporate and Customer managed IT Infrastructure and projects,.
Provide day to day hands on technical support on the Corporate and Customer managed IT infrastructure and projects.
Work as part of the IT team delivering a quality 24/7 service to internal users (both at HQ and remote users) as well as nominated customer gateways, servers and laptops.
Install, configure computer hardware (IP phones, mobile devices, workstations, peripherals etc.
Due to growth we have a superb opportunity availability to join a top tier software data tech company in an IT Support role for their advanced internal users.
The focus of this role is to be part of the team that supports the c150 users based in the UK.
This company has an amazing positive and collaborative culture where you will enjoy working with a high degree of autonomy.
Our client, an organisation in the IT industry, is currently seeking a skilled IT Infrastructure Support Engineer to join their team.
As an IT Infrastructure Support Engineer, you will be responsible for providing hands-on technical support and management of the internal corporate and customer managed IT infrastructure.
This includes working alongside the IT team to deliver a quality 24/7 service to both internal users and nominated customers.
This role sits within the IT engineering team and will be hybrid support role comprising a mixture of dedicated onsite support, remote support and installation services for our SME customers.
General
We are working with a brand new customer who are a boutique IT support services company.
They have a diverse client base which is ideal for someone who is looking for a little bit of variety in the daily working lives.
As a key member of our IT support team, you will be responsible for:
Senior IT Support Analyst required by my leading company based in Dorking.
Providing comprehensive support to all users, following helpdesk procedures and priorities to ensure optimal service levels and timely issue resolution.