IT Support Technician / Second Line Helpdesk Engineer who has previous experience in resolving 2nd Line Technical Support requests with good problem-solving / troubleshooting technical skills is required for a busy service desk with a well-established Global Brand based in Egham, Surrey.
SALARY: up to £34,000 per annum (depending on experience) + Benefits
LOCATION: Egham, Surrey with Hybrid Working
JOB TYPE: Full-Time, Permanent
WORKING HOURS: 8:30am - 5pm Monday to Friday (No Weekends)
JOB OVERVIEW
We have a fantastic new job opportunity on a busy service desk for an IT Support Technician / Second Line Helpdesk Engineerwho has previous experience in resolving 2nd Line Technical Support requests with good problem-solving / troubleshooting technical skills. This position is officially know within the organisation as an IT Support Officer.
Working as IT Support Technician / Second Line Helpdesk Engineeryou will primarily be responsible for ensuring that the organisation's information technology systems work effectively. You will be responsible for the installation of computer hardware and software, update applications and perform diagnostic tests and maintenance on computer components.
Within your role as the IT Support Technician / Second Line Helpdesk Engineeryou will serve as the first point of contact for employees seeking technical assistance. You will perform troubleshooting through diagnostic techniques and pertinent questions, determining the best solution based on the issue and details provided. You will walk the employee through the problem-solving process and help people resolve network, hardware and software issues and set up firewalls to safeguard IT systems.
APPLY TODAY
If this job looks like your ideal position, then please send in your CV as soon as possible for our Recruitment Team to review.
DUTIES
Your duties and responsibilities as IT Support Technician / Second Line Helpdesk Engineerwill include:
- Act as first line support for the business users in providing full IT assistance
- Day-to day operations and monitoring of IT hardware, software, networks and other IT infrastructure
- Responsible for verifying functionality of hardware and software components and troubleshooting hardware and software issues
- Responsible for the installations, configurations and modifications of IT hardware and software
- Ensure latest software upgrades are implemented
- Setup equipment such as PC, laptops, iPads, mobile devices, data projectors, and other specialist equipment, ensuring that systems are ready for use and operating safely and correctly
- Assist users throughout the UK with any other branch software or hardware problems where possible
- Perform basic server diagnostic routines and to ensure server backup policies are working and maintained
- Help develop systems and processes within the branches to minimise loss of time and money and maximise system efficiency through process change
- Troubleshoot and resolve escalated issues with Microsoft 365 operating systems
CANDIDATE REQUIREMENTS
- Proven work experience in IT support roles
- Practical experience with internet and network security protocols
- Problem-solving skills
- Technical documentation skills
- Organisational and interpersonal skills
- Experience working with an IT support ticketing system
- Experience of working with Microsoft Windows 7/8/10 desktop operating systems
- Windows Server operating systems
- Shared Storage
- Microsoft Office 365
- Microsoft Azure
- Keen to learn and develop skills on applications used within the industry
- Basic troubleshooting experience of networking devices: Firewalls and Switches - ideally Cisco
- Experience of implementing planned changes to the relevant support technology under change control
- Experience of resolving issues with wireless solutions
BENEFITS
- Company Pension
- Private Health Care
- Life Assurance
- Holiday Plus Scheme
- PHI (Permanent Health Insurance Scheme)
- Enhanced Maternity Pay
- Long Service Award
- Cycle to Work Scheme
- Employee Assistance Programme
- Eye Care Voucher Scheme
HOW TO APPLY
To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV's of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.
JOB REF: AWDO-P12564
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