In this leadership role, you will oversee the ICT helpdesk operations, ensuring the efficient logging and resolution of support requests and incidents.
We are seeking an experienced ICT Helpdesk Team Lead to join our IT team in Birmingham.
You will lead a team of IT support professionals, manage IT assets, and ensure the smooth onboarding and offboarding of staff.
As Desktop Support , you will play a crucial role in providing technical support to clients.
You will be responsible for troubleshooting and resolving IT issues, managing service requests, and ensuring seamless operation of our IT infrastructure.
This role requires a proactive individual with a strong technical background and excellent customer service skills.
The ideal candidate will be dealing with a mix of helpdesk calls alongside an existing team.
This company are a growing MSP, based near Solihull and due to expansion require a Helpdesk Analyst to join their team.
Some of the technologies they support include Office 365, on-premise and hosted servers, Acronis backup and DR, Active Directory, PC/Laptops, UniFi Wireless networks and Watchguard Firewalls.
As Third Line Support , you will play a crucial role in providing technical support to clients.
You will be responsible for troubleshooting and resolving IT issues, managing service requests, and ensuring seamless operation of our IT infrastructure.
This role requires a proactive individual with a strong technical background and excellent customer service skills.
Posted by Hays Specialist Recruitment Limited • £300/day
3rd Line Support - Inside IR35
As an 3rd Line support your main responsibilities will be supporting Infrastructure solutions across the business: provide expertise in hardware, software, and user support, manage scanning and printing services, network and cybersecurity, collaborate with Infrastructure Vendors for service provision and issue resolution, support all IT services across 5 sites, enhance team professionalism and technical capabilities.
We are seeking a 3rd Line Support to join an exciting client's team on a temporary basis.
You will need experience working in third line support or as an infrastructure engineer.