Senior IT Support Engineer
- Are you a talented Senior IT Support Engineer looking for a new opportunity on a hybrid / remote basis?
- Salary up to £50,000
Company Overview:
I am currently assisting a well valued client of mine located in the Birmingham area. They're a prominent and established IT managed services provider, delivering computer services to numerous SME clients throughout the country. They now have an exciting opportunity for a Senior IT Support Engineer to join their technical team, you will be offering remote and telephone support to our diverse customer base.
Opportunity:
This hybrid / remote role primarily involves working from home. You will be serving as a mentor and escalation point for other engineers, addressing complex support issues and major outages. Given that my client act as the IT department for many clients and provide escalation support for other IT teams, prior experience in a similar position would be ideal.
Essential Technical Skills:
- Proficient in Networking fundamentals (TCP/IP, DNS, DHCP, VLANs, etc.)
- Knowledgeable in WAN technologies (xDSL, FTTC, FTTP, 4G/5G, Leased Lines, Routers, etc.) including installation and troubleshooting
- Expertise in VMware and Hyper-V
- Experience handling major outages, including ransom ware
- Familiarity with diverse customer environments, both on-premises and in the cloud
- Excellent documentation skills for technical and customer communications
- Proficient with Firewalls, Routers, and Switches
- In-depth knowledge of Active Directory, Azure AD, MFA, Conditional Access, and Endpoint Manager
Desirable Skills:
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Advanced knowledge of Windows Server (2008, 2012, 2016, 2019)
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Expertise in Windows Desktop Operating Systems (7, 8, 10, 11)
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Proficient with Microsoft Exchange Server (2007 to 2019), Office 365, and Exchange Hybrid deployments
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Strong administration skills in:
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Microsoft 365
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SharePoint
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Microsoft Teams / Teams Voice
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OneDrive
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Autopilot
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Experience in building servers and Active Directory from scratch
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Knowledge of SAN and shared storage technologies, including NFS, iSCSI, snapshotting, replication, and cloning
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Flexible working hours, including out-of-hours support for major outages
Responsibilities:
- Take ownership of support calls as needed.
- Provide technical support and solutions to customers.
- Troubleshoot issues, perform system tests, and recommend appropriate solutions.
- Install, configure, and maintain hardware and software systems.
- Monitor system performance and implement proactive solutions.
- Serve as an escalation point and technical lead for major outages affecting both external customers and the internal network.
- Ensure adherence to security policies and procedures.
- Stay current with the latest technologies and platforms.
- Develop and update technical documentation.
- Assist with cross-training initiatives.
- Coordinate with vendors to ensure prompt resolution of issues.
- Adhere to agreed Service Level Agreements (SLAs).
- Collaborate with the support department.
How to Apply:
Please apply by clicking online or for further information you can find me on LinkedIn, just search for Chris Brett connect and we can arrange a chat from there.