The company offers a superb culture of support and development, so this role is ideal for candidates with a technical customer service background who want to develop a long-term career with the company.
Our client is an award-winning technology company and ISP specializing in business cloud communications.
The company offers a competitive compensation package that includes a gym membership and private healthcare.
Posted by Pulse IT Recruitment Ltd • £19K/yr to £26K/yr
As a Support Engineer will be able to find & solve problems, or simply make changes where required to the project/product you are working on.
Our Support Engineers are an integral member of our team and are involved influencing the support of sophisticated solutions and ensuring their robustness.
You will be comfortable in taking responsibility for the IT Support within the business, and have a passion for solving problems.
IT Support Engineer / IT Technical Service Desk Technician who has excellent troubleshooting, customer service and communication skills with a solid technical background is required for a busy Helpdesk to work as either a 1st Line / 2nd Line Support Engineer or Senior Second Line Support Engineer (depending on your level of experience) for a well-established IT Company based in London.
(The offices are a few minutes' walk from Holborn Station).
We have a fantastic new job opportunity on a busy service desk for an IT Support Technician / Second Line Helpdesk Engineerwho has previous experience in resolving 2nd Line Technical Support requests with good problem-solving / troubleshooting technical skills.
IT Support Technician / Second Line Helpdesk Engineer who has previous experience in resolving 2nd Line Technical Support requests with good problem-solving / troubleshooting technical skills is required for a busy service desk with a well-established Global Brand based in Egham, Surrey.
This position is officially know within the organisation as an IT Support Officer.
We pride ourselves on our in-depth strategies, truly getting to know each and every customer to give them the IT support and advice they need to get the best out of their technology.
The 2nd Line Support Engineer will have a salary up to £35,000, you'll monitor and maintain the organisation's desktop environment(s) in a technical support role.
The 2nd Line Support Engineer is responsible for answering IT requests via phone, email, live chat or instant message, explaining solutions in technical and non-technical terms.
The 2nd Line Support Engineer will work across various technologies and liaise across multiple business areas to support incidents, problems and requests.