Our client is an award-winning technology company and ISP specializing in business cloud communications. The company offers a competitive compensation package that includes a gym membership and private healthcare.
The company offers a superb culture of support and development, so this role is ideal for candidates with a technical customer service background who want to develop a long-term career with the company. We are looking for a candidate with good technical experience from a helpdesk background within the London area.
Working hours: 8 AM to 5 PM with a 1-hour lunch break
OOH on call: 1 week in rotation with other engineers.
Key responsibilities include:
- Troubleshooting and performing diagnostics
- Liaising with suppliers to resolve issues
- Testing and providing solutions to end users
- Supporting and training junior engineers
- Work within SLAs and adhere to all processes and procedures
- Manage and prioritize incidents/requests effectively
- Upgrade network elements as and when needed
- Keeping customers informed at all times on the progress of a ticket
- Taking calls from customers and providing remote support over the phone
- Where remote fix is not possible, liaise with the engineering team for site visits.
Required knowledge and level of experience:
- 2 to 3 years of experience in a helpdesk environment.
- Experience in supporting Cisco switch stack administration via CLI
- Knowledge of Debian GNU/Linux
- Knowledge and experience with routing concepts. BGP is essential
- VLANs, trunking, Q-in-Q, TCP/IP, SIP, STP, DNS, DHCP
- Wi-Fi troubleshooting skills
- Experience with Wireshark/TShark tools
Skill set and core competencies required for the role:
- Ability to work in a small team
- Strong work ethics
- Must be able to take own initiative and ability to prioritize tickets
- Excellent written and verbal communication skills
- Excellent organizational and time management skills
- Good self-learning skills and ability to pick up new concepts quickly
- Strong analytical skills with proven problem-solving ability
- Ability to work independently, and communicate effectively
- Positive attitude and punctuality
- Willingness to learn new skills
Desirable experience:
- Some VMWare virtualization experience
- Good understanding of firewalls
- Network management systems OpenNMS and Icinga
Healthcare + Gym + Flexible Working