Technical Support Engineer / Helpdeak Technician
Slaithwaite, United Kingdom (Hybrid - 1 day a week)
Up to £32k
Main Purpose of Job: To provide timely and polite technical support to clients either remotely or on site as required, whilst upholding values of Honesty, Integrity, Knowledge and Excellence.
Main Tasks of Job:
Provide 1st class customer service in all that you do.
To monitor and assist with service tickets and calls on the helpdesk.
Help monitor to ensure minimal IT system downtime for clients using the tools provided.
Maintain accurate documentation of learnings and helpdesk tickets.
Take part in system designand work with staff to completecustomer installations.
The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation.
You will get the chance to work on projects, go to customer sites and it is a support deak environment.
Ideal Skills:
Virtualisation
Networking
VoIP
Office 365
Azure
Strong Network and diagnostics -VPNs, VLANs,
Power BI