IT Support Engineer / IT Technical Service Desk Technician who has excellent troubleshooting, customer service and communication skills with a solid technical background is required for a busy Helpdesk to work as either a 1st Line / 2nd Line Support Engineer or Senior Second Line Support Engineer (depending on your level of experience) for a well-established IT Company based in London.
(The offices are a few minutes' walk from Holborn Station).
Our 2nd Level Support team provides support to customers and business by researching, diagnosing, troubleshooting issues and resolving incidents for both Legacy & Next Gen Interact Platform in EU and North America region.
General
In 2011, we merged with Affinion Group (based in the US), a global leader in customer engagement and loyalty solutions with over 40 years' experience.
Since then, Affinion has rebranded to Tenerity and has over 2,000 partners worldwide, including many of the largest and most respected companies in the financial services, retail, travel, and ecommerce sectors.
The Client Services Engineer provides technical assistance to computer system users.
Responsibilities include answering questions or resolving computer problems for Clients in person, via telephone, or from remote location as well as providing assistance concerning the use of computer hardware and software, printer installations, word processing, electronic mail, and operating systems.
Posted by Devonshire Hayes Recruitment Specialists Limited • £50K/yr to £60K/yr
General
F you are a Senior IT Support Engineer with excellent communication skills and the ability to resolve technical issues on both Desktop, Infrastructure and Networking we would love to discuss a new role we have just registered.
Please note this role requires flexibility to work onsite when required and will most likely be three days per week onsite in Central/West London.
RESPONSIBILITIES
Provide high quality, executive-level user support to financial services clients on-site and remotely.
Posted by Hays Specialist Recruitment Limited • £30K/yr to £32K/yr
Your new role
Carry out a variety of technical and co-ordination tasks to meet, or exceed, customer requirements (including those tasks assigned by Line Managers which are part of projects or maintenance contract work).
All tasks must be delivered in a professional and timely manner to ensure a very high level of customer experience.