If you are an experienced IT Support Engineer with excellent communication skills, we have a new permanent position we'd like to discuss with you.
Please note this role will require onsite attendance 5 days per week initially and will then move to two days remote once 'bedded in'.
We are looking for an experienced IT Service Desk Engineer who will support both IT & AV equipment to a diverse group of users.
Your duties will include the following:
- Provide 1st and 2nd level service desk support to all staff and students both remotely and face to face.
- Support all AV/Hybrid learning technologies and related equipment and services to ensure their availability and reliability at all times.
- Provide technical support for classes, meetings, and events, including those held in the evenings or weekends, requiring audio/video/web conferencing, or recording facilities.
- Support Active Directory, AzureAD, and Microsoft 365 including SharePoint365.
- Install and configure end-user devices (EUD) hardware and software, ensuring adherence to policies and good practices.
- Help maintain the IT hardware and software infrastructure for the constituent organisations, including monitoring, patching, and upgrading where necessary.
You will require:
- Excellent working knowledge of IT service desk activities.
- Excellent working knowledge of Windows and Mac desktops, including hardware and software installation, configuration, and troubleshooting.
- Good knowledge of network, PC, and server architecture, with the ability to troubleshoot.
- Ability to support users remotely.
- You should have the confidence to work independently and contribute to the team's objectives.
- You should be able to plan and prioritise your work and be an effective problem solver.
- Have good oral and written communication skills and be comfortable working with people at all levels.