Job Purpose
Carry out a variety of technical and co-ordination tasks to meet, or exceed, customer requirements (including those tasks assigned by Line Managers which are part of projects or maintenance contract work). All tasks must be delivered in a professional and timely manner to ensure a very high level of customer experience.
Your new role
Hands on Desktop Support Skill. Network and PC implementation and optimisation. Understand and detailed planning and designing for the customer's Network and PC. Network/PC/Desktop Security element configuration including day-to-day service delivery. Migration planning and execution. Support PC and Call Centre systems (including DC server). Proof of concept testing and acceptance testing. Vendor negotiation and control. Development and implementation for new features and services. Establish and cease PC/Desktop Security systems. Project and service delivery schedule management. Careful consideration to ensure profitable systems and implementation.1st level troubleshooting with customers and assisting them as their escalation point of contact. Maintain secure operations and keep the environment tidy. Documented approach for implementation and modification. Visit customer premises when required for project or maintenance contract work, including cover staff. Periodical status report to line manager.Ad hoc requests from your line manager
What you'll need to succeed
Wide knowledge and proficiency in PC software, like Microsoft WIN 10/11, Microsoft 365, Windows Server, AD administration, Virtualisation, Cloud(AWS, Azure), Office/Mailer, Switch/Router/IPT, and Firewall products. Excellent written and verbal communication skills in English. The ability to investigate and source answers to various email and telephony enquiries about technical issues. Proven customer service experience. Strong time management/multitasking & organisational skills. Strong work ethic, accurate, organised and eye for detail, reliable time-keeping and attendance. Solid administration background & a keenness to get involved & support all customer service areas in EMEAVisit customer premises when required for project or maintenance contract work. Attend customer meetings for projects or maintenance contract work. Maintain relevant customer maintenance documentation on file servers.
Background Information
This post is an important part of the project and the Service desk as the first line for customers. The ability to deliver what is required will mean that there is a large dependency on the post-holder, which may mean there is a requirement to perform some overtime work outside of normal working hours. The ability and willingness to travel is essential. Remote working may also be required.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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