3rd Line IT Engineer

Job Title: 3rd line IT Engineer

Location: London

Salary: Competitive

Job Type: Full Time, Permanent

Hours: 40 hours per week, Mon –Fri 08.30-17.30 (plus paid OOH rota inclusion)

Are you a seasoned IT professional with a passion for solving complex network issues? Do you thrive in fast-paced environments and enjoy being the go-to expert for challenging technical problems? If so, we have the perfect opportunity for you!

The Dataquest Group is looking for a highly skilled 3rd Line IT Engineer to join our dynamic and innovative team. This role is perfect for someone who excels in diagnosing and resolving intricate issues, ensuring the supported infrastructure runs smoothly and efficiently.

As a 3rd Line Engineer, you will be responsible for providing high-level technical support and expertise to resolve escalated issues within the IT Department. You will play a crucial role in maintaining and optimizing systems, with a focus on stability, security, and performance.

This position involves working closely with other technical teams, clients, and stakeholders to deliver effective solutions.

Key Responsibilities:

• Entra ID Administration

• including user and group management, access controls, and application integration

• implement and enforce security policies, such as Multi-Factor Authentication (MFA) and Conditional Access

• resolve technical problems involving Entra ID, Active Directory, and hybrid identity environments

• Network Infrastructure Management

• Assist with the configuration, deployment, and management of network devices, including routers, switches, firewalls, and load balancers

• Ensure the reliability, scalability, and security of the network infrastructure to support business operations

Responsibilities:

Advanced Technical Support: Provide expert-level technical support and guidance to resolve complex issues escalated from lower-tier support teams.

Incident Management: Handle escalated incidents, prioritize tasks, and coordinate with relevant teams to ensure swift resolution, adhering to predefined SLAs. Manage and monitor new and existing requests via ITSM tool

Problem Management: Identify and troubleshoot system failures, network issues, and performance bottlenecks, implementing timely and effective solutions.

System Administration: Manage, configure, and maintain servers and related infrastructure components to ensure optimal performance and reliability.

Security and Compliance: Implement and maintain security measures, ensuring systems are compliant with industry standards and company policies.

Documentation and Reporting: Maintain accurate documentation of system configurations, procedures, and resolutions.

Collaboration: Collaborate with cross-functional teams, to implement and optimize systems and infrastructure.

Projects: Take responsibility for overseeing technical aspects of a project from inception to completion. Involves planning, coordinating, and managing various engineering tasks within a project either in a primary or supporting capacity

Client-Facing: Attend customer sites where necessary. Please note this may be at short notice depending on requirements

Technical Requirements:

• Proven experience working with and within the following environments, solutions and technologies:

• Wintel

• Server Hardware

• Entra ID (Azure AD)

• VMware & Hyper-V

• Fortinet

• Cisco

• Meraki

• Knowledge of ITIL and best practices

• Proven ability to investigate, diagnose and troubleshoot a wide variety of problems, with network and computer hardware; device driver, operating system and application server software

Preferred Qualifications and Skills:

• Network+
• Microsoft Certified, Azure related solutions
• CCNA

Desirable Skills:

• DeLL, Lenovo, HP Hardware Configuration
• SAN technologies
• SQL
• Mac OS
• Linux

Key competencies:

• Aptitude for providing exceptional customer service even when the environment becomes fast paced or intense
• Excellent communication skills
• Excellent documentation and analytical skills
• Good verbal and written communication skills
• Excellent troubleshooting and problem resolution skills
• Able to work well to aggressive and pressurised deadline

Personal attributes:

• Thorough, demonstrates attention to detail
• Able to work on own initiative with minimum supervision
• Organized and able to identify and prioritize work
• Supportive and reliable team member
• Passionate about providing an enterprise class service
• Able to provide and demonstrate creative and innovative solutions
• Team player (building strong relationships with other support staff is key).
• Must appreciate importance of standards and need for long term planning.
• Methodical worker
• Excellent timekeeper
• Logical thinker
• Prepared to be hands on
• Flexible working hours
• Self-starter/ initiative
• Customer facing skills

Please click on the APPLY button attaching a full CV and covering letter.

Candidates with experience of: 3rd Line, Senior Network Engineer, Network Engineer, Network Project Engineer, SonicWall Firewalls, Cisco, Meraki, IT Network Engineer, CCIE, CCNA, CCNP, Network Solutions Engineer, IT Infrastructure Engineer, Servers and Email Migrations Engineer, Microsoft Windows Server, Network Analyst, Routers, LAN / WAN / IPSec / MPLS, IT Lead will also be considered for this role.