You will provide advice and guidance to customers and members of the public requesting support predominantly via the telephone.
Face to face, email and digital customer interactions can also be involved.
This is a busy and highly rewarding telephony based role, handling high volume customer calls relating to a broad range of council service including; Elections, Waste, Council Tax, Housing, Parking, Children's Service, Education, Adult Social Care and much
Provide first line advice , referrals and completion of payments and resolution of queries for customers across a wide range of Council service areas with primary attention to achieving a positive and personalised customer experience.
As part of a team, take responsibility for front line delivery of advice on multiple service areas within the assigned cluster providing a coordinated, consistent, efficient and customer focussed service and achieving set access targets and ongoing improvements to the customer experience.
General
To represent the Council by providing the first point of contact with customers, providing advice and applying sound judgement in assessing their needs across all service areas and resolving their query directly or referring them where a detailed consultation is required.
To proactively lead the financial advice and support within Business Partnering, particularly with reference to delivering savings and maximising service outcomes to residents.
To ensure that financial information is relevant and balanced and is received by decision-takers at the appropriate level and in the appropriate form.
Customer Service Officer Customer Service Officer Customer Service Officer Customer Service Officer Customer Service Officer
3 years customer service contact centre experience needed
To represent the Council by providing the first point of contact with customers, providing advice and applying sound judgement in assessing their needs across all service areas and resolving their query directly or referring them where a detailed consultation is required.
East Cambridgeshire District Council have an exciting opportunity for a Customer Services Advisor Apprentice to join their team!
Close Date: 7th of July 2024
About Us
East Cambridgeshire offers excellent transport, stunning countryside, vibrant markets, and welcoming communities, making it one of the UK's happiest and healthiest places to live.