This is a busy and highly rewarding telephony based role, handling high volume customer calls relating to a broad range of council service including; Elections, Waste, Council Tax, Housing, Parking, Children's Service, Education, Adult Social Care and much
You will provide advice and guidance to customers and members of the public requesting support predominantly via the telephone. Face to face, email and digital customer interactions can also be involved.
It offers hybrid working, with 2 days per week required in the office (once trained) and the remaining days can be home or office based as you wish.
It's a full-time position (37hrs), 8.30-5.15pm Monday to Friday so, your work pattern will be within these hours.
Customer Service Officer Customer Service Officer Customer Service Officer Customer Service Officer Customer Service Officer
Excellent customer service skills including listening, empathy, understanding and kindness Excellent all round communication skills including strong telephone manner Confidence and resilience to handle high volume, sensitive and emotive interactions
Good computer skills, confidence to learn new systems and use multiple technologies Enthusiasm to learn about our services, a positive and calm way of working and a problem solving mindset Professionalism to adhere to process and understand the confidential and sometimes difficult nature of interactions we handle Experience is not essential however, it will be useful and if you do have experience of any of our services on a personal or professional basis then please make this clear in your application