Your primary objective will be to deliver a first class customer focused Employee Relations service by providing specialist support and advice, predominantly over the telephone, to colleagues throughout our business.
Reporting into the People Advisor Lead, the People Relations Advisor will play a pivotal role supporting HR Managers, Area Managers, Store Managers, and employees by providing expert advice and support on a range of employee relations matters including disciplinary and grievance procedures, performance improvement and absence management.
About the role... We are currently recruiting for a People Relations (ER) Advisor to join our People Relations team based at our Customer Support Centre in Walsall.
This is an essential role working cross-functionally to provide HR advice, support, and assistance to our Retail and non-retail teams following Company policies, procedures, and best practice.
Our client, a leading manufacturer in the construction sector, is seeking a Customer Relations Specialist to join their dynamic team in Milton Keynes.
As the Customer Relations Specialist, you will manage customer care, queries, and complaints from start to finish, ensuring timely and appropriate resolutions.
This role is integral to ensuring the delivery of exceptional customer service and enhancing the overall experience for their customers.
Posted by Grafton Recruitment • £40K/yr to £42K/yr
As the Head of Employee Relations, you will be responsible for delivering an operationally focused HR service, providing expert advice and support while managing employee relations cases.
About the Role
You will collaborate closely with the senior leadership team to implement business strategies, proactively address challenging situations, and ensure compliance with company policies and employment legislation.