About the role... We are currently recruiting for a People Relations (ER) Advisor to join our People Relations team based at our Customer Support Centre in Walsall.
This is an essential role working cross-functionally to provide HR advice, support, and assistance to our Retail and non-retail teams following Company policies, procedures, and best practice.
Reporting into the People Advisor Lead, the People Relations Advisor will play a pivotal role supporting HR Managers, Area Managers, Store Managers, and employees by providing expert advice and support on a range of employee relations matters including disciplinary and grievance procedures, performance improvement and absence management.
A varied role with no two days being the same, you will be someone who thrives on working in a fast-paced environment, whilst prioritising your workload.
The role is hybrid with 2-3 days in our Customer Support Centre in Walsall alongside the wider People team.
We uphold three core behaviours that guide all our actions:
Love Our Customers: We strive to delight our customers, listening and responding to their needs because they are our priority.
Care for Our Colleagues: We support each other to foster a workplace where everyone can thrive.
Protect Our Pounds/Euros: We are committed to cost-efficiency and value, ensuring every penny counts.
We reserve the right to close this vacancy early if we receive a high volume of applications for the role. Therefore, if you are interested, please submit your application as early as possible. Why choose us?
Professional development: A comprehensive induction plan and the opportunity to complete in-house development programmes to set you up for success or to pursue CIPD Level 5 through our apprenticeship programme.
Bonus Potential: Unlock the possibility of earning additional bonuses, rewarding your hard work and achievements.
Free On-Site Parking: Enjoy the convenience of free parking, making your daily commute hassle-free.
Onsite Coffee Lounge: Take advantage of our onsite coffee lounge, a perfect space to relax and recharge during breaks.
Exclusive Store Discounts: Receive a 10% discount on most in-store purchases, enhancing your shopping experience.
Family-Friendly Benefits: Our comprehensive benefits are designed to support your and your family's needs.
My Staff Shop: Gain exclusive discounts through our ‘My Staff Shop' portal, saving on various products and services.
Life Assurance Cover: Enjoy peace of mind with our life assurance cover, securing your family's future.
Health & Wellbeing Programme: Benefit from an employee assistance programme that supports your health and wellbeing.
Generous Holiday Allowance: Start with a generous leave entitlement that increases by one day each year (up to 33 days), with the option to buy additional holiday annually. Celebrate your special day off work every year with an extra day's holiday because we believe birthdays are important.
Pension Scheme: Plan with our contributory pension scheme, helping you save for a secure retirement.
Your Impact and Responsibilities... Working as part of a team, the People Relations Advisor would be responsible for:
Phone and Email Support: Manage a high volume of incoming calls and respond to emails from Management Teams, Union Representatives (USDAW) and Colleagues
Legal Compliance: Stay up to date with employment law changes and ensure all employee relations practices are legally compliant.
Issue Resolution: Partner with HR Managers, Area Managers and Store Managers to manage multiple caseloads and assist in resolving employee relations issues such as grievances, disciplinary actions, and performance management.
Employee Guidance: Offer clear and effective advice on all HR matters, policies, and best practice.
Documentation and Administration: Maintain accurate records of employee relations cases and communications, accurately producing reports and letters, ensuring confidentiality and compliance with data protection regulations.
Skills and Knowledge...
Proven experience of working in An Employee Relations role, ideally within a fast-paced environment such as Retail
Sound knowledge of employment law and ideally, a CIPD or equivalent HR Management degree or similar would be desirable but not essential.
Excellent verbal and written communication skills, with the ability to convey information clearly and effectively.
Strong people skills with the ability to build rapport and maintain effective working relationships with your stakeholders.
Excellent organisational skills, with the ability to prioritise your own workload and manage multiple tasks under pressure.
Advanced Excel skills with the ability to collate and produce reports.
At Poundland & Dealz, we don't just offer products at amazing prices; we cultivate an environment where every colleague can thrive and contribute to our mission of providing amazing value to millions of customers. Our commitment to excellence, inclusion, and sustainability forms the foundation of our culture, empowering our colleagues to be the best versions of themselves while making a meaningful impact on the communities we serve, so apply today!
About us... Since our humble beginnings in 1990, Poundland has evolved into a retail powerhouse with over 900 stores and nearly 18,000 dedicated colleagues across the UK and Republic of Ireland. The addition of Dealz in 2011 further solidified our presence, enabling us to reach millions of customers with our unparalleled value offerings.
At Poundland & Dealz, we don't just offer products at unbeatable prices; we cultivate an environment where every colleague can thrive and contribute to our mission of providing amazing value to millions of customers.
Our commitment to excellence, inclusion, and sustainability forms the foundation of our culture, empowering our team members to be the best versions of themselves while making a meaningful impact on the communities we serve. Our behaviours and the hard work, commitment and passion of our wonderful colleagues make it all possible.
We like to keep things simple, so we have just three behaviours that lie at the heart of everything we do and keep us on track. They are Love our customers, Care for our colleagues, and Protect the Pounds and Euros. By living our behaviours every day, we've created a land that is fun, friendly, and full of surprises—a place where our people can truly be