At Calor, our Contact Centre is filled with passionate and forward-thinking individuals dedicated to making a difference in the lives of our customers.
It's not just about answering calls; it's about providing exceptional service and ensuring every customer has the best experience possible.
We are HS Direct (part of the Citation Group of companies) - one of the UK's largest providers of Health and Safety, HR, Employment Law and ISO Services to businesses.
We are leaders, not empire builders and we love our business.
Your primary focus will be on maintaining and expanding relationships with key accounts, identifying and acquiring new business opportunities, and collaborating with internal teams to ensure seamless service delivery.
As the National Key Accounts Sales Manager, you will be responsible for nurturing existing relationships and driving new business opportunities within the home furnishing industry.
In this customer facing/operational role you will be responsible for the management of the change of customer process, ensuring all allocated sites have appropriate terms of supply and any changes are recorded accurately.
About the Role
Working as part of the Customer Data Change of Tenancy team, the role will interface between the Shared Service Centre (SSC) and the back-office operational teams to ensure our customers and partners receive the highest standard of service at all times and that performance levels are achieved.
IPM Group is an award-winning, multi-service security and facilities management organisation combining knowledge and expertise from a range of sectors, including CCTV, Security Services, Stadium & Event Management, Access Control, Commercial Cleaning, Facilities Management, Fire Protection, IT & Telecoms and more.
Overview
We are now looking for an eager candidate to join us as an apprentice.
This role requires excellent organisational skills, attention to detail, and the ability to multitask effectively.