CUSTOMER SERVICE / ADMINISTRATOR - TEMP TO PERM
MONDAY - FRIDAY 37.5 HOURS
£11.44 PER HOUR
S18 - SHEFFIELD
STARTING ASAP
We are currently supporting our client who is seeking a Temporary to Permanent Customer Service / Administrator to join their existing team. As a Customer Service / Administrator, you will play a crucial role in ensuring the efficient handling and resolving of incoming calls.
Duties include but not limited to:
- Handling incoming calls for diverse clients. Efficiently manage and respond to inbound calls from a broad spectrum of clients
- Ensuring a professional and tailored approach for each interaction.
- Recording detailed and accurate messages to capture caller information, ensuring all necessary details are logged for effective follow-up. This includes contact, purpose of the call, and any other relevant specifics for call-back details or further action.
- Scheduling and Booking Appointments
- Coordinate and manage appointment bookings on behalf of clients, ensuring availability is checked, confirmed, and accurately documented in calendars or scheduling systems.
- Perform precise and timely data entry, recording essential information from calls, appointments, and client communications into relevant systems or databases
- Provide a wide range of administrative duties including document management, filing, updating records, and assisting with any additional tasks required to support smooth office operations.
- Managing Live Chat Interactions by engaging with customers and clients through live chat platforms, providing prompt and informative responses, addressing queries, and escalating issues when necessary, while maintaining a friendly and professional tone.
Experience:
- Good interpersonal and communication skills
- Excellent telephone manner
- Excellent customer service skills
- Ability to deliver tasks to tight deadlines
- Ability to complete admin tasks accurately and follow instructions
- Confidence and ability to establish effective working relationships both internally and externally
- Ability to work on own initiative
- Ability to multi-task in a fast-paced high-volume environment
- Ability to work in a pressurised environment
- Touch Tying Skills - preferred not essential