Are you looking for a new challenge within a business that supports your professional growth and development?
We have an exciting opportunity for a Customer Service Representative to join our growing Rapid Response team!
Our Rapid Response team provide comprehensive, 24/7 telephone support service to those in need of urgent assistance. We work closely with Highways England and a number of police forces across the UK. Each call is unique, and the type of support provided is entirely dependent upon the specific requirements of each incident.
As a Customer Service Representative in our team, you will be the first point of contact for those reporting incidents to the Operations Centre. The primary objective in all cases is to get the nearest vehicle recovery operator with the correct equipment to the scene within agreed timescales and to manage the incident to a successful conclusion.
Join FMG as a Rapid Response Customer Service Representative and enjoy some outstanding benefits ...
Of course, there's a great basic salary, but that's just the beginning, our most popular benefits include ...
Salary - £27,091per annum based on experience, enhanced by a £2600 performance bonus paid quarterly.
Annual leave - Start with 24 days, increasing to 26 days with service. Of course, you'll have public holidays too and an extra day's leave to celebrate your birthday!
Pension - generous employer contributions of 3%
Financial Benefits - Enjoy the security of free life assurance, a save-as-you-earn scheme, an employee referral scheme (earning £1,000 per referral), and our Benefits App with discounts and cashback at top retailers like Tesco, Asda, Currys, B&Q, and Wickes.
Wellbeing Services - Access our colleague assistance programme with 24/7 GP service, mental health support and physiotherapy plus cycle to work, eyecare vouchers, Health Cash Plan, Dental Plan and Travel Insurance.
Community - Great working environment in our new offices with fantastic modern break out areas, free car parking, onsite canteen, kitchen facilities, TV area, and shower facilities for those that want to take advantage of the cycle to work scheme.
FMGive - Ditch the desk and have a fully paid working day each year dedicated to volunteering support for our amazing local charities! Not to mention getting involved in our fantastic fundraising events that regularly take place in and out of the office.
Motoring Benefits - Take advantage of exclusive employee vehicle-leasing schemes, discounted repairs, and reduced rates on weekend car and van hires.
Wagestream - A free financial wellbeing app that gives you more control over your pay, helps you save, provides financial advice and offers even more discounts on your shopping.
About you
- You're a strong communicator with great decision-making skills and a real team player.
- You will be able to quickly develop a rapport with customers and partners over the phone.
- You are focussed on delivering an excellent customer experience.
- You will be able to effectively manage pressured situations in a sensitive and professional way.
- You'll be a confident user of both telephone and office-based IT systems.
About us
FMG is the UK's leading independent provider of fleet incident management and specialist vehicle recovery services. We provide outsourced incident management support, specialist rapid response and recovery management to a wide range of insurers and blue light services.
We put our customers at the heart of everything we do, making their lives easier and taking the stress out of accidents. Our commitment to customer service is what sets us apart.
We're also part of something bigger – ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain. Unlock your potential in an industry-leading business, surrounded by inspiring individuals and leaders, fuelled by the opportunity to thrive in your career.
We are agile. We are experts. We are imaginative. We are reliable.
Keep your career moving, smarter.