Reporting to the Head of Customer Support, my client is seeking a dynamic and experienced Customer Excellence Manager to join their team.
This senior management role will be responsible for overseeing and managing the Managers who lead our Quality Auditing (QA) team, Complaints team, technical and Credit Risk team.
The successful candidate will play a crucial role in ensuring the highest standards of customer service and risk management across all aspects of their operations.
The reason for this arising is to provide additional resource support to the CRM strategy and campaign planning team whilst the company looks to make a permanent appointment.
It's therefore reasonable to assume there's the potential for this role to also go permanent, should the role holder be open to considering the transition.
But it's worth noting, should that happen, there will be an in-office requirement associated with the permanent engagement.
This is a busy and highly rewarding telephony based role, handling high volume customer calls relating to a broad range of council service including; Elections, Waste, Council Tax, Housing, Parking, Children's Service, Education, Adult Social Care and much
You will provide advice and guidance to customers and members of the public requesting support predominantly via the telephone.
Face to face, email and digital customer interactions can also be involved.