Duration of role: 9 month contract.
Hours: 09.00 - 17.30
Location: City of London
Previous commercial property management experience is essential for this busy role. No day is ever the same! Great team.
- To meet the highest standard of customer service and understand the needs of Centre customers.
- Support the sales team with renewals and any company sales initiatives. Conduct viewings.
- Effectively handle enquiries from clients.
- Ensuring the Centre building/facilities are of the expected high standards at all times.
- Support the client move in/move out procedures and turnaround of vacant offices with full completion of associated paperwork to deadline.
- Deal with and oversee the reception team's ability to handle customer/visitor enquiries professionally.
- Assist and ensure all administrative/customer invoicing/chasing customer payments etc. are completed accurately.
- Get to know Centre customers and their businesses to promote business awareness and upselling opportunities.
- Ensure your Centre looks and is run professionally to meet the expectations of customers and their visitors by performing regular housekeeping checks.
- Liaise with suppliers to include instruction of maintenance works and ensuring costs are kept to a minimum.
- Handle all purchasing and Centre stock control.
- Be trained in all AV equipment and handle all IT/Telephony to successfully handle customer enquiries.
- Managing the daily and weekly tasks of the team ensuring all responsibilities are covered and high standards are met.
- Dealing with telecoms enquiries to include moves & changes, faults and upkeep of data records.
- Assist in marketing by ensuring empty offices are set up to company show standards.
- Assisting in the process of the client move in by managing the inventories, issuing of keys & passes.
- Ensure Health & Safety policies/procedures are adhered to including Centre Fire Risk Assessment, PAT testing, Weekly Fire Testing etc.
- Providing training & support to junior staff.