The Internal Communications Co-ordinator (Purpose and Transformation) is the glue that holds everything together, supporting the Internal Communications team and various stakeholders/suppliers as we launch and embed our new organisational purpose and transformational vision across the second half of the year.
This is much more than a basic co-ordination role.
The successful candidate will be a multi-skilled individual with the experience of managing rapidly changing projects and supporting the production and delivery of events.
We are seeking an enthusiastic and detail-oriented individual to join our dynamic team as an Entry Level PR Communications Temp.
General
The clientSince 1984, my client has established themselves as the ultimate colour authority with artistry at their roots, inclusion and diversity at their core, and a commitment to conscious beauty and social responsibility at the top of their minds.
We're looking for an experienced transformation / change communications professional who can hit the ground running and make a real difference.
We're on a journey to transform communications and engagement in the business and you can play a key role in both this journey and the success of the transformation programme.
This is a really exciting role working at the heart of Diligenta's major business transformation programme which got underway in January, working as part of our evolving People Engagement & Communications team.
Customer Excellence PartnerVacancy closing date: 3rd July 2024 Recruitment Partner: Emily Smith-Kenny This is an exciting new role to Boots Opticians, which is based in our Nottingham Support Office, and will report into the Customer Operations Manager.The Customer Excellence Partner must have a great passion for customer excellence, and strive to enhance our customer journeys and overall experience.About the role Responsible for tracking, monitoring, and analysing all customer feedback, to identify opportunities to enhance our customer journey and experience Managing relationships with customer feedback-centric partners/suppliers, working collaboratively to ensure we are maximising visibility, and understand all customer feedback Liaising and collaborating with key internal and external stakeholders, ensuring we are sharing customer insights with relevant areas and influencing continuous improvement Continuous collation of all customer insight and metrics, and the production of visual presentations to be shared with key stakeholders at MD level and above Be the voice of the customer advocate across the business, striving for customer excellence Proactive and positive approach to change and collaboration, supporting the wider customer operations team as and when required Potential to grow remit and manage a customer focused team in the future.
Leading by example and advocating our business beliefs, values, and vision What you'll need to have A true passion for the customer experience and finding ways to enhance customer journeys Collate and act upon feedback, and be the lead on "the voice of the customer" Experience in large scale transformation projects An influential communicator who enjoys building presentations, and presenting their work to large scale audiences Experience in complaints management up to and including executive level A keen eye for detail who can analyse data and solve problemsIt would be great if you also have Experience of working within contact centre(s) and or retail environmentOur benefits Boots Retirement Savings Plan Discretionary annual bonus Generous employee discounts Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child Flexible benefits scheme including holiday buying, discounted gym membership, life assurance, activity passes and more.We have a great range of benefits in addition to the above that offer flexibility to suit you - find out more at rewards.
Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate.Why Boots OpticiansAt Boots Opticians, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential.