To provide a helpful, professional & efficient contact handling experience to all customers contacting the Customer Service Centre; across all contact channels, using the appropriate telephony system and social care case management system.
25 hours per week -
The shifts are Monday Friday 5:30pm 11:30pm and Sat/Sun 8am 11:30pm.
As a Customer Support Specialist, you will be a front-line support for our clients' customers.
Providing service and maintenance solutions through the processing of Guarantee schemes in addition to providing assistance on an ad-hoc basis to the Warranty Team in response to expected fluctuation of seasonal demands.
We have a fantastic opportunity to join a Customer Support Team, on a temporary basis for a period of 12 weeks initially.
Posted by Love Success Recruitment • £13.46/hr to £14.94/hr
Key Responsibilities
Provide exceptional customer service via telephone, email, and social media, addressing supporter inquiries in line with our Service Level Agreements and Supporter Promise.
General
As a Supporter Care Advisor, you will play a vital role in engaging and inspiring supporters over the Christmas period.
We are excited to offer a fantastic opportunity to join a leading not-for-profit organisation during one of their most impactful seasonal campaigns.
My industry leading client located in Birchwood, Warrington, are currently looking to recruit on a long term, ongoing, temporary basis, a highly motivated Customer Support Advisor.
You will be required to work from 08:30 - 16:30 Monday - Friday (37.5 hours per week), the rate of pay will be based on a salary of between £28,000 - £33,000 dependent upon experience.
The temporary assignment will initially run until May 2025 for the successful candidate.