My industry leading client located in Birchwood, Warrington, are currently looking to recruit on a long term, ongoing, temporary basis, a highly motivated Customer Support Advisor. The temporary assignment will initially run until May 2025 for the successful candidate.
You will be required to work from 08:30 - 16:30 Monday - Friday (37.5 hours per week), the rate of pay will be based on a salary of between £28,000 - £33,000 dependent upon experience. Once fully trained Hybrid working will be available, 2 days per week from home and 3 days in the office.
The Customer Agent will work alongside Engineers, and Customer Managers. You will manage the Technical and Operational relationship with a wide range of Customers from large-scale companies to smaller independent businesses.
Responsibilities
- Managing and resolving customer issues, as well as building and maintaining relationships with customer representatives.
- Provide first-line support to customers and be the prime interface between customers and technical support and engineering departments to understand and resolve technical issues and queries.
- Working and communicating with other departments, to inform and advise customers of all service operations, changes, delays and overruns, safety and environmental issues
- Actively seek and identify new aftermarket sales opportunities
- Improve the Customer experience.
Person Specification
- Excellent communications skills both written and oral and be comfortable communicating with customer representatives.
- You should be thoroughly familiar with Microsoft Office package (Word, Excel, PowerPoint)
- Salesforce skills are an advantage but not essential.
- Previous experience in a customer-facing position for example customer service or technical support
If you are looking for an exciting and challenging opportunity to work in a dynamic and growing company, then please apply online immediately