Posted by The Portfolio Group • £26K/yr to £28K/yr
Portfolio are proud to represent our client in their search for a Client Experience Team Leader.
This is a once in a career opportunity for an exceptional Team Leader to join a truly Sales and Service Led business, the industry leading EAP and OH provider & Sunday Times 'Best Places to Work' organisation.
With an unrivalled track record of incredibly strong year on year growth of its subscription model business, our client supports over 80,000 organisations and 13 million lives across the UK & Ireland.
Posted by The Portfolio Group • £26K/yr to £28K/yr
Portfolio are proud to represent our client in their search for a Client Experience Team Leader.
We are looking for a leader who has managed a team within a call centre or customer service environment, dealing with a variety of customer queries, complaints, onboarding amongst others, as well as people management.
This is a once in a career opportunity for an exceptional Team Leader to join a truly Sales and Service Led business, the industry leading EAP and OH provider & Sunday Times 'Best Places to Work' organisation.
The successful candidate will be responsible for ensuring through peer review, training and supervision that robust, technical strategies are employed across all matters as well as ensuring that all KYO strategies understood and followed throughout the team.
The Lead Lawyer will be pivotal in feeding back outcomes to the Strategy Director and the Technical Manager.
The Lead Lawyer will be responsible for the technical leadership of a team of NDA Litigated Fraud file handlers and assistants working on fixed fee files whilst carrying a reduced file count.
Posted by Clear IT Recruitment Limited • £60K/yr to £75K/yr
Key Accountabilities and Main Responsibilities
Set the strategy for the future development of the client journey and service provision.
Appoint and lead the Client Liaison team to drive day to day post sale operational engagement and support directly to clients, delivering a positive client experience and high quality of service, ensuring all KPIs are met or exceeded and that the company and brand values of the Group and its clients are represented and reinforced.
General
Our client is seeking a Head of Client Liaison to be based in their Manchester office, with hybrid working.
Posted by The Portfolio Group • £24K/yr to £25K/yr
Our client offers the most comprehensive employee assistance programme on the market, giving 24/7 caring and compassionate support services to employers from organisations of all sizes, across the private, public and non-profit sector.
Portfolio are proud to be representing our Client who are a trusted health and wellbeing network who have been making a positive difference in over 15 million lives.
This is a great opportunity to join the industry leading EAP and OH provider & Sunday Times 'Best Places to Work' organisation as a Client Experience Administrator.