To ensure complaints are dealt with and responded to within time frames and monthly targets are met.
To ensure that all duties are being carried out satisfactorily and to the required professional standard and the processing of payments and invoices as required.
Provide first line advice , referrals and completion of payments and resolution of queries for customers across a wide range of Council service areas with primary attention to achieving a positive and personalised customer experience.
As part of a team, take responsibility for front line delivery of advice on multiple service areas within the assigned cluster providing a coordinated, consistent, efficient and customer focussed service and achieving set access targets and ongoing improvements to the customer experience.
General
To represent the Council by providing the first point of contact with customers, providing advice and applying sound judgement in assessing their needs across all service areas and resolving their query directly or referring them where a detailed consultation is required.
Customer Service Officer Customer Service Officer Customer Service Officer Customer Service Officer Customer Service Officer
3 years customer service contact centre experience needed
To represent the Council by providing the first point of contact with customers, providing advice and applying sound judgement in assessing their needs across all service areas and resolving their query directly or referring them where a detailed consultation is required.
You will provide advice and guidance to customers and members of the public requesting support predominantly via the telephone.
This is a busy and highly rewarding telephony based role, handling high volume customer calls relating to a broad range of council service including; Elections, Waste, Council Tax, Housing, Parking, Children's Service, Education, Adult Social Care and much
Face to face, email and digital customer interactions can also be involved.
The role mainly includes liaising with external customers to ensure that excellent customer service is achieved for Network Operations Customer Services.
Job Duties
To safely and effectively schedule staff (direct and contractors) for the South East Region.
General
Achieve full utilisation of the resources and updating scheduling tools
We are looking for an experienced Security Supervisor for a leading service business in the UK across public sector buildings & sites covering various sites across London.
Shifts (Day shift -7am to 7pm / Night Shift - 7pm to 7am)
Due to the nature of the contract requirements, you will also be required to go through a high level of security clearance and offer of employment is dependent upon your clearance.