Customer Service Administrator
Contract:
Temporary 6 - 9 months
Salary:
£16.35 PH equivelent of £31,545 PA
Hours:
Monday - Thursday 8.30am - 4.30pm
Friday - 8.30am - 4pm
Location:
Maidstone, Kent
Job Description:
The role mainly includes liaising with external customers to ensure that excellent customer service is achieved for Network Operations Customer Services
Job Duties:
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- To safely and effectively schedule staff (direct and contractors) for the South East Region.
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Achieve full utilisation of the resources and updating scheduling tools
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Operate work management tools (SAP and SAP CRM) and PC systems to assist with the planning, issuing and completion of work
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Taking and resolving telephone queries from internal and external customers.
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Liaise with other Directorates as necessary to ensure effective working at the Regional Office.
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Take ownership of and support the investigation of customer complaints.
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Record and co-ordinate Electricity Guaranteed Standards.
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Liaise with contactors to ensure compliance with NRSWA.
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To work as a team with other Business Services Administrators and Field Engineers to ensure staff are effectively scheduled and fully utilised.
Required Qualifications:
- Excellent communication skills
- Strong attention to detail
- Ability to multitask and prioritise workload
- Proficiency in Microsoft Office applications
Education:
A minimum of GCSEs or equivalent qualifications
Experience:
Prior experience in a customer service role preferred
Knowledge and Skills:
- Knowledge of customer service principles and practises
- Problem-solving skills
- Ability to work effectively in a team
Preferred Qualifications:
- Additional customer service training or certification
- Experience using CRM software