£16.35/hr
England, United Kingdom
Contract, Variable

Customer Service Administrator

Posted by Morson Talent.

Customer Service Administrator

Contract:

Temporary 6 - 9 months

Salary:

£16.35 PH equivelent of £31,545 PA

Hours:

Monday - Thursday 8.30am - 4.30pm

Friday - 8.30am - 4pm

Location:

Maidstone, Kent

Job Description:

The role mainly includes liaising with external customers to ensure that excellent customer service is achieved for Network Operations Customer Services

Job Duties:

    • To safely and effectively schedule staff (direct and contractors) for the South East Region.
  • Achieve full utilisation of the resources and updating scheduling tools

  • Operate work management tools (SAP and SAP CRM) and PC systems to assist with the planning, issuing and completion of work

  • Taking and resolving telephone queries from internal and external customers.

  • Liaise with other Directorates as necessary to ensure effective working at the Regional Office.

  • Take ownership of and support the investigation of customer complaints.

  • Record and co-ordinate Electricity Guaranteed Standards.

  • Liaise with contactors to ensure compliance with NRSWA.

  • To work as a team with other Business Services Administrators and Field Engineers to ensure staff are effectively scheduled and fully utilised.

Required Qualifications:

  • Excellent communication skills
  • Strong attention to detail
  • Ability to multitask and prioritise workload
  • Proficiency in Microsoft Office applications

Education:

A minimum of GCSEs or equivalent qualifications

Experience:

Prior experience in a customer service role preferred

Knowledge and Skills:

  • Knowledge of customer service principles and practises
  • Problem-solving skills
  • Ability to work effectively in a team

Preferred Qualifications:

  • Additional customer service training or certification
  • Experience using CRM software