We are seeking a Customer Service Advisor to join our clients team based in Southampton on a temporary basis.
The main purpose of this role is to maintain and increase customer retention levels while providing excellent customer service and actively promoting the benefits to current and prospective members.
Day to Day of the role
Retain and renew customers through outbound telephone calls, ensuring members have a full understanding of membership benefits.
Working for an international company, this is a customer service job with a difference.
The company is looking for someone with outstanding customer service experience to work in the customer care team, acting as an ambassador for a luxury brand.
You will be taking ownership of cases, dealing with any customer queries.
As a Customer Service Executive, you will join a Globally recognised brand, offering support of a technical nature, to customers on their purchased product.
Temporary Customer Service Executive - Totton - £12.50 p/h (Permanent for the right candidate)
Duties for the Customer Service Executive
Respond to customer calls and emails in a timely manner within the required performance targets of the department.
Customer Complaint Officers are responsible for supporting customers through the complaints journey, investigating cases on their individual merits, and coming to a decision on the outcome of the case.
The team are also responsible for ensuring that issues are identified and fed back, that could affect other customers.
Main Duties
Act as the first point of contact for our customers in the complaint handling process, by acknowledging complaints and informing customers of what to expect next.
Working as part of a team you will provide daily support to the team and residents, including building maintenance bookings, tenancy administration & marketing.
General
An exciting opportunity has arisen within this buzzy student accommodation for an energetic and proactive Customer Service Associate.
We're seeking a a large cohort to join the business as a Complaints Administrator, where you will be handling customer issues, managing complaints and supporting the administration.
Our client is a leading financial service and wealth management business.
This will be the perfect opportunity for someone who has had customer service based experience who now wants to broaden their skill set, and also the perfect opportunity to get into a more office based environment.
We are currently recruiting a Complaints Officer role on behalf of our client where you'll be working for a fabulous organisation based in Eastleigh.