Temporary Customer Service Executive - Totton - £12.50 p/h (Permanent for the right candidate)
As a Customer Service Executive, you will join a Globally recognised brand, offering support of a technical nature, to customers on their purchased product.
Duties for the Customer Service Executive:
- Respond to customer calls and emails in a timely manner within the required performance targets of the department
- Identify and troubleshoot the technical issue and aim to resolve this with the customer
- Investigate customer's problems, providing quality, accurate and factual replies; escalating customer queries as required
- Consistently maximise work output
- Continually improve knowledge of the technologies developed by my client
- Identify growing problems and bring these to the attention of a Team Manager
- Promoting clear communications between my client and its customers
- Propose knowledge support articles for all members of the team to use
Candidate Competencies:
- Experience of working in a customer focussed environment, preferably on inbound calls, or in a technical support function
- Excellent level of spoken and written English
- A good telephone manner with the ability to adapt your response to the technical level of the customer
- Qualified to GCSE level or equivalent.
- An interest in gadgets and technology are a definite advantage
The Customer Service Executive role may also suit candidates searching for: Technology, Technical Support, IT Support, Gadgets or 1st Line Support
The role for the Technical Support Advisor is a full time position, Monday-Friday 8:30am-5:30pm. The salary for the role is £26,000 with excellent company benefits.