Working for an international company, this is a customer service job with a difference. The company is looking for someone with outstanding customer service experience to work in the customer care team, acting as an ambassador for a luxury brand. You will be taking ownership of cases, dealing with any customer queries.
The Customer Care Role
This is a customer focused role where you will be working part of a small team dealing with customer queries over the phone as well as by email/letter. You will be taking a proactive approach in keeping customers informed of any updates they may need to be aware of, minimising any chances of queries being escalated to the complaints department. The key goal for this team is to achieve excellent customer feedback.
The Ideal Candidate for the Customer Care Role
You must genuinely care about providing excellent customer service and have a warm and pro-active manner. In addition to the customer skills over the phone and a real ability to build relationships with people, you will need good administration skills because you will be writing letters/emails on a daily basis. Ability to use your own initiative in finding solutions for customers is important as you will have the opportunity to be creative in approach rather than following a script and you should be really good working within a team of people.
Further Information
This company offer free parking, great benefits and a modern working environment.
It is a great role with a fantastic company and as such we expect many applications. Due to the high volume we will be unable to respond to individual applications, so please assume you have not been successful if you have not been contacted within 4 working days.