As Customer Services Representative you are responsible to support effective supply chain management through customer order management.
You will investigate and resolve queries, maintain customer master data and sales conditions to ensure high levels of customer service is met.
You will communicate effectively both internally and externally to build relationships with customers and contribute to delivery of supply chain projects.
To deliver an excellent operational service to the Clients within your own allocated portfolios.
To proactively manage the client relationship across a mixed portfolio of funding lines, seek opportunities and administer the effective strategies on behalf of direct line management, thereby managing the risk and prolonging the life of the Client's facility.
Main Duties
Responsible for the posting of cash against a portfolio before 11am deadline.
Working as a Customer Service Advisor within our Collections team you will operate in a fast moving, customer contact center environment.
This role involves a telephony-based role where you will be on the phone speaking with our customers and by email to resolve outstanding account balances.
You will also be working alongside the wider collections teams and third parties to support our customers queries and come to a suitable resolution for all parties.
Customer Service - Claims & Complaints Adviser, Reading
This role is to handle calls and correspondence professionally, investigate thoroughly and promptly, and utilise available resources to ensure effective, timely, and personalised resolutions for various customer inquiries.
My Clients success lies not only in their renowned luxury brand products but also in the exceptional customer relationships they foster.
General
Their dedicated Customer Service Advisers offer highly personalised customer care, including tailored solutions, to ensure customer loyalty to the brand.