Customer Service Advisor
Reading/Hybrid
What it's like to work at Landmark:
Do you want to work in an award-winning team? Well, this is your chance. We're a friendly, dynamic and supportive bunch who encourage passion, ambition and collaboration, both in our performance as a team and individually. New ideas are encouraged. We actively promote involvement in the development and direction of our products and services, as well as finding more efficient ways to work. We also love a good work social and team building events. As well as this we offer:
- Competitive salary
- 25 days' holiday plus bank holidays, with optional 5 days unpaid leave per year
- Annual lifestyle allowance of £300 to put towards an activity of your choice
- Pension matched up to 6% for the 1st 3 years and matched up to 10% thereafter
- Private Health Insurance - currently via Vitality
- Group Income Protection Scheme
- Matched funding for Charitable fundraising
- Cycle to Work scheme and Gym Flex scheme
- Internal coaching/mentoring system throughout your time here
- Focus on training and career progression
- Family friendly policies
- Free parking
- This role will be 3 days in the Reading office (Tuesday/Wednesday/Thursday) & 2 days working from home (Monday/Friday)
The Opportunity
The Customer Services team provide an award-winning standard of customer service delivery, providing support and advice to Landmark Geodata customers both internally and externally. Our Customer Service Advisors help our customers to get the best from Landmark products and services, not just by resolving enquiries, but also ensuring that the customer has the right solution to meet their needs and requirements.
You will be providing first-line support over the telephone, via webchat and by managing the Promap and Envirocheck mailboxes. In addition to this, you will be responsible for capturing all the relevant information relating to our customers and their reason for contact to ensure they never have to repeat themselves and that we have everything we need to help them.
We are the experts the experts rely on, and we'll make you one too. Whilst delivering premium advice and guidance on the front line, we will equip you to proactively identify opportunities to up sell and cross sell products and services where appropriate to find the best solution for our customers' needs. We also collaborate closely with the Sales teams to maximise efficiency and provide a seamless service.
About You
You will be confident with a professional telephone manner, first-rate communication skills and a passion for quality customer service and customer satisfaction. You will also have/be:
- Good standard of education, preferably up to A Level or equivalent
- Previous frontline customer service experience from a fast-paced environment.
- Keyboard proficiency and strong PC skills including knowledge of basic Windows tools (especially MS Office) and Internet technologies - specifically email clients, web browsers and web-based search engines
- Knowledge of Salesforce would be an advantage.
- Strong technical translation skills. Able to accurately answer queries about Landmark's complex set of products in a way the customer can understand
- Good scheduling skills, with the ability to organise, prioritise, plan and follow-through on multiple concurrent tasks
- Ability to stay calm and professional when dealing with challenging customers.
About Us
Landmark Information Group holds a wide portfolio of market leading PropTech businesses that span an incredible range of markets and technology platforms across the sector. With well-known application suites, online services and massive national scale property data as well as premier geospatial datasets we are at the forefront of innovation and thought leadership in the industry.
We deliver award-winning solutions to estate agency, conveyancing, surveying, lender valuations, land asset management, environmental consultancy, and Government markets. This is a chance to join the business as we make major steps forward in leveraging the latest cloud and large-scale technologies to start bringing together the entire market to a unified platform.
We are proud to be an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.