In this exciting Lead Technical Support role, you will work within strict SLA timelines meaning restoration of service is a priority, short-term workaround solutions can be required if the longer term solutions need to be developed.
The Technical Support Team Lead is required to join the growing 24/7 IT Service Operation Support team who collectively deliver a world class seamless service.
Our client, a leading social housing provider in Swindon, is seeking a dedicated and customer-focused Customer Service Assistant to join their team.
The successful candidate will play a crucial role in delivering high-quality support and assistance to tenants, ensuring their needs are met promptly and effectively.
Customer Service Assistant Responsibilities
Handling customer inquiries and complaints via phone, email, and in-person, providing accurate information and resolving issues in a timely manner.
You will be working within the Customer Care Team and will be responsible for case managing customer complaints and enquiries from stakeholders, ensuring the highest service standards from receipt to resolution, as well as capturing and sharing learning from complaints to enable improvements to customer journey.
In this exciting Problem Management Lead role, you will work within strict SLA timelines meaning restoration of service is a priority, short-term workaround solutions can be required if the longer term solutions need to be developed.
Problem Management Lead required to join the growing 24/7 IT Service Operation Support team who collectively deliver a world class seamless service.
Problem Management's role is to protect clients from any known issues.
We are seeking a talented Salesforce Support Specialist to join the team as an expert and product champion, to be the first point of contact for all staff requiring Salesforce support and training.
This is a full-time, hybrid-working role, offering flexible working.
Benefits: Flexible Working, Pension, Employee Assistance Programme, Family Time benefits including TOIL, 25 day's holiday (plus bank holidays) holiday trading, discounted gym membership, Health Cash Plan or Private Medical, Cycle Scheme, Life Assurance, Staff Seminars, All Staff Gatherings, Access to LinkedIn Learning platform, Tastecard, Childcare Vouchers, Loyalty Awards, Staff Events, Free tea and coffee and free car parking