Our client, a leading social housing provider in Swindon, is seeking a dedicated and customer-focused Customer Service Assistant to join their team. The successful candidate will play a crucial role in delivering high-quality support and assistance to tenants, ensuring their needs are met promptly and effectively.
Customer Service Assistant Responsibilities:
- Handling customer inquiries and complaints via phone, email, and in-person, providing accurate information and resolving issues in a timely manner.
- Assisting tenants with various service requests, including maintenance, repairs, and tenancy-related matters, ensuring a high level of customer satisfaction.
- Maintaining up-to-date records of customer interactions and transactions in the customer relationship management (CRM) system.
- Coordinating with internal departments and external service providers to facilitate prompt and efficient service delivery.
- Conducting follow-up communications with tenants to ensure their issues have been resolved to their satisfaction.
- Providing support to the team in developing and implementing customer service policies and procedures.
- Handling administrative tasks, including filing, data entry, and document preparation, to support the smooth operation of the customer service department.
What we're looking for:
- A strong passion for providing excellent customer service, with a genuine desire to help others.
- Previous experience in a customer service role, ideally within the social housing or public sector.
- Excellent communication and interpersonal skills, with the ability to handle challenging situations calmly and professionally.
- Proficiency in using computer systems, including CRM software and Microsoft Office.
Further details of the Customer Service Advisor:
- £12.50 per hour
- Based in Swindon
- 37.5 - 40 hours per week
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