Your new company
You will be working within the Customer Care Team and will be responsible for case managing customer complaints and enquiries from stakeholders, ensuring the highest service standards from receipt to resolution, as well as capturing and sharing learning from complaints to enable improvements to customer journey.
Your new role
You will manage complaints in line with both complaints policy and procedures and the Housing Ombudsman Code, to deliver a fair, empathetic, timely and customer-centric response to their customers.
What you'll need to succeed
You will have a minimum of 5 GCSEs, C and above.
You must have good experience working in a customer service environment, ideally in a complaint handling role.
You will have experience of managing complex and sensitive customer queries.
You must have excellent awareness of the diverse needs of customers.
You must have the ability to analyse, interpret and compare data/information from various sources, to complete detailed investigations and provide accurate and clear responses to customers.
This role is not working in the contact Centre.
It is a complex compliant investigation.
What you'll get in return
Customer Care SpecialistChippenhamSalary - £25,000-£31,300 per annum- depending on skills and experience.Contract type - Permanent.Working hours - Full Time (37 hours)
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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