Our client is looking for a Customer Service Administrator who can respond to and process all claim requests through the provision and collation of timely and accurate information and the completion of all relevant transactions.
Length: Ongoing temporary
You will ensure compliance of all regulatory requirements and industry standards on a day-to-day basis.
My client is looking for someone who has telephone customer service experience from a call centre environment (this can include working from home in a call centre environment).
A fantastic opportunity has arisen for a Customer Service Advisor looking to work in a fast-paced role within a well-established company!
Manage, support and coordinate the work of the Customer Relations team, motivating individuals to excel in their roles and meet professional and personal development goals.
PURPOSE SUMMARY
You will be responsible for the overall management of the Customer Relations Team, supporting, motivating, and coordinating the complaint workload whilst ensuring regulatory timeframes and departmental key performance (KPI's) are met.
General
Through your day-to-day actions you will ensure fair outcomes for customers whilst adhering to formal processes and policies.