Ref: 1839
Job: Customer Service Administrator
Location: Slough
Salary: £24,000 - £25,000
Length: Ongoing temporary
Our client is looking for a Customer Service Administrator who can respond to and process all claim requests through the provision and collation of timely and accurate information and the completion of all relevant transactions. You will ensure compliance of all regulatory requirements and industry standards on a day-to-day basis.
Main Responsibilities:
- Log and issue correspondence to all Letters of Claim/Complaints received within regulatory timescales
- Update the CMS, Spreadsheets and Complaints Database
- Sending correspondence received within the regulatory timescales
- Ensure Team Leader is aware of potential issues associated with work queues and workload backlog
- Provide a regular summary that advises the current status of workload
- Meet regulatory and business timescales
- Work effectively with colleagues in support functions around the business to maximise output
- Monitor own performance to ensure adherence to regulatory timeframes, deadlines, and procedures
- Participate in department/business projects to generate innovative ideas
- Continually develop own knowledge and skills to ensure achievement of personal, team and departmental objectives
Key Skills:
- Experience in an administrative or data entry role essential
- Experience of handling business phone calls
- Good knowledge of Regulation
- PC literate - good working knowledge of Microsoft Office applications (Word, Excel, PowerPoint)
- Good communication skills - verbal and written
Please only apply if you match all of the above criteria.
S4 is acting as an agency for this role.
At registration stage, to confirm your identity, you will be required to bring your passport and proof of address with you. Registration takes approximately 10-15 minutes.
If you are emailing your CV to us, please ensure it has your home address, telephone numbers (including your mobile) and your email address on.
Thank you for taking the time to look at one of our vacancies. We look forward to receiving your CV.
Please note that only successful applicants will be contacted. S4 Personnel Ltd is only able to process applications from candidates who are currently resident and eligible to work in the UK.