Handling customer inquiries and complaints via phone, email, and in-person, providing accurate information and resolving issues in a timely manner.
General
Our client, a leading social housing provider in Swindon, is seeking a dedicated and customer-focused Customer Service Assistant to join their team.
The successful candidate will play a crucial role in delivering high-quality support and assistance to tenants, ensuring their needs are met promptly and effectively.
In this exciting Lead Technical Support role, you will work within strict SLA timelines meaning restoration of service is a priority, short-term workaround solutions can be required if the longer term solutions need to be developed.
The Technical Support Team Lead is required to join the growing 24/7 IT Service Operation Support team who collectively deliver a world class seamless service.
You will be working within the Customer Care Team and will be responsible for case managing customer complaints and enquiries from stakeholders, ensuring the highest service standards from receipt to resolution, as well as capturing and sharing learning from complaints to enable improvements to customer journey.
We are pleased to be partnering exclusively with a business in Swindon who are looking to recruit an IT Support Technician to join the their growing Service Desk team.
You will be responsible for providing 1st and 2nd line support to all end-user queries across their core desktop technologies such as MS365, InTune, Sharepoint, Azure AD.
You will also have an opportunity to specialise in a certain area of your choice - either Cyber/Information Security, Networking or Infrastructure!
We are seeking a talented Salesforce Support Specialist to join the team as an expert and product champion, to be the first point of contact for all staff requiring Salesforce support and training.
Benefits: Flexible Working, Pension, Employee Assistance Programme, Family Time benefits including TOIL, 25 day's holiday (plus bank holidays) holiday trading, discounted gym membership, Health Cash Plan or Private Medical, Cycle Scheme, Life Assurance, Staff Seminars, All Staff Gatherings, Access to LinkedIn Learning platform, Tastecard, Childcare Vouchers, Loyalty Awards, Staff Events, Free tea and coffee and free car parking
This is a full-time, hybrid-working role, offering flexible working.
Some weekend and Bank holiday working required Additional overtime and Unsociable Hours payable First Aid Certificate required but not essential as training will be given common sense approach to minor technical faults back ground in care may be an advantage working with elderly, vulnerable and disability essential
Manual and Automatic driving licence required
Vehicle provided Shift work (12 Hours) over a 7 day week to include days and nights 12 month work is available to all successful candidates