Working with the Head of Customer Success, this role offers the opportunity to play a key role in our scaling business, contributing to the growth of our Customer Success function, and the development of our future strategy.
Acting as the voice of our customers within Energy Park, you'll ensure you understand their needs, communicate these to the business and advocate for them.
You will assist in the design, definition and implementation of new systems, and the creation of key KPIs, SLAs and feedback mechanisms, whilst also handling day-to-day contact with customers requiring assistance, and pro-actively monitoring our live estate, flagging any concerns.
Our client is seeking a strategic, operational and customer-centric leader to join their senior management team as Head of Customer Success ,based in Leeds.
Key Details
Leeds - Office Based.
£50,000 - £60,000 per annum, dependent on experience.
We are seeking a proactive and motivated Customer Success Manager (CSM) to manage our clients SME customers, ensuring they derive maximum value from solutions.
The Client
They are committed to empowering businesses through our innovative vehicle operations cloud platform, their solutions help mobile workers and fleet managers digitise, automate, and optimise processes, delivering on the transformational promise of these cutting-edge technologies.
Our client is a pioneer in utilising digital, IoT, and AI technologies to transform vehicle fleet management and mobile workforce operations.
As a Customer Success Associate you will working very closely with customers and ensuring that their journey and experience is the best it could be.
Our client is seeking 2 individuals to join their rapidly expanding Customer Success team, the roles are based at their offices in Skipton.
Our client has had signifcant growth in recent years within the UK and have now moved into new markets in America due to acquisition by an organisation who are one of the US Leaders in school safety software.
My client, a market leading manufacturer with a reputation for excellence is looking for a commercially minded Administrator to join their customer success team.
You will support a team of busy Account/Sales Managers, proactively assisting customers during the sales and installation phase, ensuring that the process is seamless.
This is a challenging role, which will require prioritisation, communication and organisational skills, if you are the sort of person who relishes fresh ideas and a collaborative working style then this is the role for you.