Working with the Head of Customer Success, this role offers the opportunity to play a key role in our scaling business, contributing to the growth of our Customer Success function, and the development of our future strategy.
Acting as the voice of our customers within Energy Park, you'll ensure you understand their needs, communicate these to the business and advocate for them.
You will assist in the design, definition and implementation of new systems, and the creation of key KPIs, SLAs and feedback mechanisms, whilst also handling day-to-day contact with customers requiring assistance, and pro-actively monitoring our live estate, flagging any concerns.
We are seeking a proactive and motivated Customer Success Manager (CSM) to manage our clients SME customers, ensuring they derive maximum value from solutions.
The Client
They are committed to empowering businesses through our innovative vehicle operations cloud platform, their solutions help mobile workers and fleet managers digitise, automate, and optimise processes, delivering on the transformational promise of these cutting-edge technologies.
Our client is a pioneer in utilising digital, IoT, and AI technologies to transform vehicle fleet management and mobile workforce operations.
Are you a seasoned Customer Success Manager looking for an exciting new challenge?
Join our amazing B Corp clients team as a Customer Success Manager
We're seeking a dynamic professional to join our clients rapidly expanding team and help their customers unlock the full potential of their E-commerce products and services.