Client
Our client is a rapidly growing Series A funded Green-TechSaaS business. With offices spanning mainland Europe and the UK they're currently in hyper-growth mode and disrupting the logistics space. This business offers an unparalleled software solutions built around sustainability and efficiency savings.
Environment
Culture is everything here. As they're planning to double in size (100) over the next 12 months and open new markets (including France, Netherlands and the US) it's vital they hire future leaders they can build teams around. As a result their looking for individuals who share their passion for sustainability! With an embedded and deep rooted culture, stemming from their CEO, they're looking for creative thinkers, who can adapt to the ever-changing life that is start up and want to join them on their mission!
Role
As a Customer Success manager you will play a critical role in the success of newly acquired customers. You will be tasked with the responsibility of ensuring growth and customer satisfaction within your chosen client base.
- Cultivate and maintain client relationships post-implementation, ensuring their ongoing satisfaction and success.
- Serve as the primary account manager, organising quarterly business reviews and addressing outstanding requests.
- Direct day-to-day customer inquiries to the support team via Intercom.
- Track client usage and performance, identifying opportunities for added value and growth.
- Work closely with internal teams to ensure smooth service delivery and client satisfaction.
- Offer training and support to clients, helping them fully leverage our software solution
- Collect and communicate client feedback to the product development team for continuous improvement.
Experience
- Proven track record in account management, customer success, or a related field.
- Exceptional interpersonal and communication skills, with the ability to forge and maintain relationships.
- Strong problem-solving abilities and a proactive approach to addressing client issues.
- Experience in the transportation industry.
- Ability to work both independently and as part of a team, juggling multiple tasks and priorities.
- Excellent organizational skills and attention to detail.
Benefits
- Competitive salary and car allowance
- Hybrid working
- A role with significant responsibility, ownership, and influence.
- Opportunity for lightning progression due to rapid growth!