Working with the Head of Customer Success, this role offers the opportunity to play a key role in our scaling business, contributing to the growth of our Customer Success function, and the development of our future strategy.
Acting as the voice of our customers within Energy Park, you'll ensure you understand their needs, communicate these to the business and advocate for them.
You will assist in the design, definition and implementation of new systems, and the creation of key KPIs, SLAs and feedback mechanisms, whilst also handling day-to-day contact with customers requiring assistance, and pro-actively monitoring our live estate, flagging any concerns.
APPLY NOW for more information about this amazing new Customer Success opportunity with an award-winning and rapidly-expanding organisation.
Do you have previous experience in Customer Success and Account Management in the world of Marketing Technology, MarTech, Social Marketing Software, Employee Advocacy, or similar?
Are you looking for an exciting new challenge with fantastic professional growth and excellent earning potential?
Established in 2014, we're now looking to add a new team member with the view to propel the company's client growth around our subscription-based model, which integrates multiple business operations from online advertising, a HR module, Video Meet-Ups as well as accessing online recruitment advertising services from the UK's leading sites.
Bluetownonline are in unique position having spent the last two years focusing heavily on software development.