Customer Complaint Officers are responsible for supporting customers through the complaints journey, investigating cases on their individual merits, and coming to a decision on the outcome of the case.
The team are also responsible for ensuring that issues are identified and fed back, that could affect other customers.
Main Duties
Act as the first point of contact for our customers in the complaint handling process, by acknowledging complaints and informing customers of what to expect next.
Our client is looking to recruit a customer support coordinator, this is a fully office-based role working within an engaging team.
Due to busy work loads the client is looking for someone to start asap.
Job Overview
Within this role you will be responsible for building long-lasting relationships with clients, delivering exceptional customer service, and maximising customer satisfaction while realising the full benefits of our service provisions.
Posted by Hartley Resourcing • £14/hr to £14.01/hr
Within this role duties will include
Managing the customer relations inbox.
General
Our client is currently seeking an Administrator to work in their friendly and successful team where you will act as the first point of contact dealing with a range of administrative tasks supporting the complaints department to a high standard of quality, addressing queries with customers and clients.
We are looking for someone who enjoys working in a busy but varied environment, and has good attention to detail.
Posted by Priority Appointments • £24K/yr to £26K/yr
Our well-established client in Basingstoke is looking for a Customer Service Coordinator to join their team on a temporary to permanent basis to start ASAP!
Are you passionate about delivering first-class customer service and want to be part of a company that truly puts its people first?