Our client is looking to recruit a customer support coordinator, this is a fully office-based role working within an engaging team. Due to busy work loads the client is looking for someone to start asap.
Job Overview:
Within this role you will be responsible for building long-lasting relationships with clients, delivering exceptional customer service, and maximising customer satisfaction while realising the full benefits of our service provisions.
Responsibilities:
- Be the first line of contact for all customer queries and requests.
- Effectively present and discuss the company brand to existing and potential customers, conveying an image of quality, integrity, and understanding of customer needs.
- Be an integral part of the internal team managing the workflow to meet customer deadlines.
- Address customer questions, complaints, and concerns immediately and facilitate a satisfactory resolution.
- Produce and review quotations and other documentation for accuracy before submitting to the customer.
- Contact external suppliers to facilitate outsourcing when required, sourcing the most time-efficient and cost-effective solutions.
- Communicate effectively with internal departments such as the Laboratory, Logistics, UK Sales, etc., to ensure all customer objectives are met and all potential sales avenues are explored.
- Reach out to old or lapsed customers to explore opportunities for regaining business.
Person / Experience Required:
- Experience in a customer service, administration, and/or sales provision environment is essential.
- Excellent communication skills, both written and oral, are essential.
- Proficiency in IT skills and knowledge of the Office Suite is essential (especially Microsoft Office Excel).
- Proven ability to identify and meet customers' needs and requirements.
- Self-motivated and team-oriented.
- Ability to work with minimum supervision in a busy and demanding environment.
- Ability to organise your time effectively and perform multiple tasks efficiently and in line with specific timelines.
Please note:
As you can appreciate we are currently overwhelmed with applications of individuals looking for both short term and permanent work and we can therefore only contact those applications that have relevant skills for positions that we currently have available. Should you not hear from us within a week, please assume you have been unsuccessful on this occasion.
In line with GDPR regulations, we are making you aware that to proceed with your application we will need to contact you via email, telephone and/or text message. To receive future job alerts from us, you will be required to provide consent within our marketing preference options. The link will be provided in an email to you. Source4 are an equal opportunities employer and complies with all relevant UK legislation. If you are successful in your application, you will be required to attend a full registration with one of our Consultants which will involve you providing a current passport, any relevant visas, a proof of address and completing relevant tests and a full competency based interview.