NEW TEMP TO PERM OPPORTUNITY! Are you passionate about delivering first-class customer service and want to be part of a company that truly puts its people first?
Our well-established client in Basingstoke is looking for a Customer Service Coordinator to join their team on a temporary to permanent basis to start ASAP!
In this varied role, you'll be the first point of contacts for customers for any after-sales queries and complaints, ensuring regular communication with customers and liaising with other departments such as technicians and suppliers.
As the Customer Service Coordinator, you will benefit from:
- Working hours of Monday - Thursday from 8:30 am - 5:00 pm and Friday from 8:30 - 4:30 pm (1 hour lunch break)
- Weekly pay with an hourly rate of £11.54 - 12.74
- Free parking
- A supportive and close-knit working environment
As the Customer Service Coordinator, you will:
- Be the first point of contact for any customer queries and complaints, making sure they are dealt with and recorded, escalating complex issues and queries if necessary
- Liaise with technicians, contractors and suppliers on the progress of works
- Complete various administrative tasks such as organising health and safety testing of electrical equipment and registering new homes in line with regulations
- Create and issue work instructions on the internal system
- And more!
Who we're looking for:
Previous office or customer service experience are required for this role, along with good computer literacy and organisational skills.
You'll be an excellent multi-tasker with superb customer service skills and a fantastic work ethic, able to deal calmly and professionally with challenging customers, and be an empathetic person with great communication skills.
If this sounds like you, we would love to hear from you!
HOW DO I APPLY?
If you are interested in applying for this Receptionist/Administrator opportunity please use the link, or give one of our friendly team a call on our Basingstoke office telephone number.
If this is not the job for you, but you know someone who might be interested please get in touch and take advantage of our fantastic RECOMMEND A FRIEND' scheme. Call us TODAY for more details.
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